Returns Policy

If there is a fault with your product within 12 months of delivery (or other defect with your order), we will normally offer a prompt repair, exchange or refund.

We will always offer you the choice of an exchange or refund if the fault occurs within 28 days of delivery. To qualify for a refund or exchange the product must be: In otherwise in 'as-new' condition; Complete with any accessories and, if possible, the original box and packaging.

If a fault occurs while you are abroad, please contact us after you return to the UK. This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items the guarantee period is three months from delivery. Any refund due to a fault or other defect will include a refund of the applicable delivery charges. We will also pay for our costs of collecting goods for replacement or refund if they are not taken.

Black Crystal Lighting
43 Yew Tree Lane
Yardley
Birmingham
West Midlands
B26 1AP

Replacement goods are sent by standard delivery only (i.e. premium services are not available).

If a fault occurs while you are abroad, please contact us after you return to the UK. This promise does not cover faults caused by accident, neglect, misuse or normal wear and tear. For consumable items the guarantee period is three months from delivery. Any refund due to a fault or other defect will include a refund of the applicable delivery charges. We will also pay for our costs of collecting goods for replacement or refund if they are not taken.