Terms & Conditions

The Terms and Conditions set out below are the basis on which we may sell to you so by submitting an order for and/or purchasing any product, you are indicating your acceptance of these Terms and Conditions and you agree to be bound by these Terms and Conditions in their entirety.

 

Order Process Terms
After you submit an order we will give you an Order Reference Number and details of the products you have ordered. We will send the same details to you in an e-mail (our first e-mail). We will then send a second email when we start to process your order. Please note that these e-mails are acknowledgements, not acceptance of your order.

Acceptance of your order and the creation of a legally binding contract between us will only occur when we send you a third e-mail, which will confirm your order and contain details of how we will deliver your products to you.

We will tell you if your payment details cannot be authorised for any reason and may invite you to pay by another method or suggest that you visit one of our stores. Please note that products, prices and offers with our authorised dealers may differ from those featured on this site.

Prices & payments
All prices and charges on this site are in UK pounds. We have exclude delivery charges (for details see ‘Delivery’ below).

The total cost of your order will be the price of the products you order, any additional services you choose (e.g. installation), plus any applicable delivery charge. All these will be set out clearly in your shopping basket before you submit your order.

Prices, offers and products are subject to availability and may change before (but not after) we accept your order. If something becomes unavailable we may offer you an alternative or suggest that you visit one of our stores.

We try very hard to ensure that all information on this site is accurate. However, just occasionally, an error can occur. If we discover an error in the price or description of a product you have ordered, we will tell you and ask you whether you wish to continue with your order or cancel it.

For delivery items we accept payment by all major credit cards.. Payment is deducted when we process your order

Delivery
We deliver to mainland UK, Northern Ireland. We aim to despatch all orders placed before 12 noon Monday to Friday within three working days, but please allow up to ten working days for the goods to reach you. If you have not received your goods after this time please contact us directly by emailing us on sales@blackcrystallighting.co.uk International Orders We welcome overseas orders and are happy to despatch items anywhere in the world. Contact us direct for further details on sales@blackcrystallighting.co.uk. Please note you will be responsible for any import duties on deliveries outside the UK, we will quote you the cost of shipping.